This Refund Policy explains how refunds are handled in connection with services provided directly by Tiny Home Finder Australia. It should be read together with our Terms & Conditions and Privacy Policy.

Tiny Home Finder Australia’s Property Opportunity Assessment and standard supplier-matching service are provided free of charge.

As no payment is required to complete the free assessment or request a supplier match, there is generally no amount to refund for these services.

Completing an assessment or receiving a supplier introduction does not require you to purchase a dwelling, engage a supplier or proceed with a project.

If Tiny Home Finder Australia offers a paid service in the future, any applicable price, inclusions and payment terms will be clearly communicated before payment is made.

Where a paid service supplied directly by Tiny Home Finder Australia does not meet applicable consumer guarantees, you may be entitled to a remedy in accordance with the Australian Consumer Law.

The appropriate remedy will depend on the circumstances and may include correcting the service, cancellation, a partial refund or a full refund where required by law.

Tiny Home Finder Australia may introduce you to independent builders, manufacturers or other suppliers, but agreements entered into with those suppliers are separate from our service.

Payments, deposits, cancellation charges and refund requests relating to a supplier’s products or services are generally governed by the agreement and refund terms between you and that supplier, together with any rights available under applicable law.

Tiny Home Finder Australia does not receive or control refunds owed by an independent supplier unless expressly stated otherwise.

Where you have purchased a paid service directly from Tiny Home Finder Australia, a refund is not automatically available simply because you change your mind, decide not to proceed or no longer require the service.

Any discretionary change-of-mind refund offered by us will be considered according to the circumstances and any terms disclosed at the time of purchase.

This does not affect any rights you may have under the Australian Consumer Law.

A refund will not arise merely because a property is later found to be unsuitable for a particular dwelling, an approval is not obtained, project costs differ from an indicative estimate, or an expected rental or financial outcome is not achieved.

Our assessments, calculators, comparisons and recommendations are intended to provide general and indicative information only.

Property suitability, planning and building requirements, site costs, supplier pricing and rental outcomes depend on individual circumstances and should be independently confirmed where appropriate.

If you believe you are entitled to a refund for a payment made directly to Tiny Home Finder Australia, please contact us using the contact information provided on this website.

Please provide sufficient information for us to identify the relevant transaction and understand your request.

Where a refund is approved or required by law, it will ordinarily be returned using the original payment method unless another method is agreed with you.

Nothing in this Refund Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where a service has a major problem or otherwise fails to meet an applicable consumer guarantee, remedies may include cancellation, a refund or another remedy depending on the circumstances.

If there is any inconsistency between this Refund Policy and a right that cannot legally be excluded, the applicable consumer law will prevail.